Refund policy

Return & Refund Policy

1. Eligibility for Returns

We accept returns within 30 calendar days from the date your order is delivered.

To qualify for a return:
  • All items must be unopened, unused, and in original factory packaging with intact seals.
  • Used, opened, damaged, or partially consumed personal care products (soap, hand cream, lip balm, facial cleanser, exfoliating tools) cannot be returned for hygiene safety reasons.
  • Gift sets must be returned as a complete bundle; partial item returns from sets are not accepted.
  • Custom, personalized, or clearance final-sale items are non-refundable and non-returnable.

2. Damaged & Defective Items

If your order arrives broken, leaking, or defective, please contact us within 7 days of delivery with clear photos of the package and damaged goods. We will arrange a free replacement or full refund at no extra cost to you.

3. Refund Process

  1. Send a return request via our contact page with your order number. We will reply within 2 business days and provide a return shipping address.
  2. Customers are responsible for return shipping fees unless the item arrived damaged or incorrect on our end.
  3. Once we receive and inspect your returned goods, refunds will be processed to your original payment method within 5–10 business days. Bank processing delays may apply.
  4. Original shipping charges are non-refundable for standard voluntary returns.

4. Exclusions

  • All opened skincare, bath & body products for hygiene protection.
  • Final sale, discounted, seasonal limited edition goods.
  • Items purchased via third-party marketplaces outside our official Shopify store.
  • Returns requested after the 30-day window.

5. Order Cancellations

Orders can be fully canceled for free within 12 hours after checkout. Once shipped, cancellation requests will be treated as standard returns per the rules above.